|Immigration Problems at Moi International Airport Saturday 22nd Jan 2011|
Date: 31 Jan 11
Following the lapse in facilitation at Moi International Airport Mombasa on 22nd January 2010, the authorities responsible for facilitation, i.e. Immigration, KAA, Customs and Airlines met and came up with the following resolutions to eliminate congestion at the airport:
1. Visa and entry application forms must be filled on board, prior to landing. All airlines must comply. Visa application forms that have been translated in various languages are available at the immigration office and airlines will make copies for their passengers.
2. T2 Departures will be converted to handle arriving passengers. Immigration department is reconfiguring the software as we speak so that arriving passengers can be given visas and cleared at T2 then proceed to T1 baggage hall to pick bags. What this means is that in addition to the 16 stations in T1, there will be an additional 6 stations in T2. 2 counters will be solely dedicated to the sick and elderly.
3. Arriving flights will be distributed to the two terminals for processing. So if for instance 6 flights arrive at the same time in the morning, 4 will be handled at T1 and 2 flights handled at T2.
4. All the available immigration counters will be manned during the peak in the morning. Mr Nyatigo, the Regional Manager for Immigration in Mombasa has confirmed to me that they have worked out with the person in charge of immigration at Moi Airport, how the manning levels will be planned, to make sure all counters are manned during the peak times.
5. Extra seats have been provided for passengers to rest in T1. T2 already has many seats which the passengers will use.
6. Queues will be managed by KAA customer service staff.
7. All Operators and KAA senior management staff will report to the airport this coming Saturday, 29th January, at 5.00am, to ensure that the measures which have been put in place work.
8. KAA will request Coca Cola to put dispenser machines for coke and water in the immigration hall immediately.
KTB advises tour operators and market suppliers to encourage clients to arrive with visas obtained in advance from Kenya Embassies in the markets, to avoid congestion at the airport caused by clients seeking visas on arrival.
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